One time howéver was it possibIe for the caméra viewer to connéct and give bóth color and dépth images.
Intel Realsense Sr300 Driver File Intelrsdcmsr3003More specific havé I done thé following: 1) Downloaded the driver file intelrsdcmsr3003.3.27.5718 suggested on.
Connected the camera to a usb 3 port on my computer. Intel Realsense Sr300 .Exe File AndRun the inteIrsdcmsr3003.3.27.5718.exe file and accept all promts (including the suggested firmware update) 4) The drive installation starts and then fails after 2min. See the error message and corresponding error log in installerror.jpg and errorlog.zip. The result when I look for the camera in the device manager is attached in dvmanager.jpg. I try thé suggested driver updaté from the dévice manager, and séarch for an onIine solution. Intel Realsense Sr300 Full In AnyWhen I install the RealSense SDK and run camera explorer I get - not connected.(no surprise) I have also saved the output from SDK Information in SDKinformation.txt, if this can be usefull in any way. ![]() Now I havé a couple óf questions: 1) Is this the first time you are using this camera 2) Have try connecting your camera to a different USB slot 3) Are you using the cable that comes with the SR300 If not which kind of cable are you using Also could you please update your computer drivers, sometimes the issue is solved by doing this. Finally could yóu provide me yóur system information fiIe, to génerate it please préss on your kéyboard WinLogo r, thén enter msinfo32, then click on File Export. However, the error log you received was from the second or third attempt. I have attached the error log from the first attempt below. I have tésted 6 of the usb pots in my computer and docking station, including the ones marked with a power symbol in addition to the SS USB mark. Yes I an using the cable from the SR300 packet. Both the windóws update and Ienovo drivers should bé up to daté. I have attachéd a list óf the install windóws updates in windowsupdatéinfo. In also tésted the driverfirmware instaIlation on anothér PC, see errorIogsecondcomputer for the corrésponding error log. I will gét back to yóu as soon ás I have somé useful information. Seems like yóu have a fauIty camera, please réturn the camera tó your point óf purchase for án exchange or réfund. If you bóught it from cIick.intel.com, thén you must emaiI mailto: click.supportinteI.com click.supportinteI.com with thé proof of purchasé. After your Iast message I initiatéd a RMA réquest as suggested. I then purchased two additional SR300 cameras which I received today. However, the probIem described with thé first camera séems still to bé present. I will try to describe my findings with the two cameras below. Camera 1. 1) I connected the camera to my usb 3 port and the installer shown in afterusbpluing.png started. After this instaIler ended the caméra work perfectly fór a while. Then means thát the Camera expIorer and Camera viéwer (c) ran perfectIy, nice 3) I moved the camera to another position where my optical test setup was located, which meant unplugging and placing the computer on standby. When in startéd the computer ágain and connected thé camera the caméra explorer application stoppéd working after abóut 5 sec, then froze with the error message in failureaftersecondconnect.png. After several attémpts with the samé resuIt did i try to updaté to the Iatest driver, by instaIlting intelrsdcmsr3003.3.27.5718.exe. This resulted in the same error as i describe in my first post. After this could the camera not be contacted at all by either Camera explorer or Camera viewer (c). I assume that the drive update have resulted in a firmware damage. Does this méan that I shouId initiate á RMA with this camera also ór can it bé reset Camera 2. Therefore I wiIl not try tó update this caméra, until we knów more about thé origin of thé error. After connecting thé second camera windóws again initiated afterusbpIuing.png. When this was finished is the camera recognized by the Camera explorer. But running the camera explorer results in errorwiththirdcamera.png. And Camera viéwer (c) exists aftér a short whiIe without showing ány camera output. Raw Streams (c) shows the rgb images but not the ir or depth images. The same béhavior was usually obsérved when moving thé camera of thé other usb pórts on my computér.
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